Privacy Policy

01 Introduction

zk567 takes the privacy and security of your personal information seriously. We operate the zk567 platform as a PKR-denominated online betting and casino service catering primarily to Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and beyond. In the course of providing that service, we necessarily collect and process certain personal data. This Policy is intended to give you a clear, honest and complete picture of what data we hold about you, why we hold it, and what we do with it. If you have questions that are not answered here, please contact us using the details in Section 14.

02 Data We Collect

zk567 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, national identity information (CNIC or equivalent) as required for age verification and KYC compliance.
• Contact Data: Email address, mobile phone number, residential address (city and province level at minimum).
• Account Data: Username, encrypted password, account preferences, communication preferences and responsible gaming settings.
• Financial Data: Payment method identifiers (JazzCash account references, Easypaisa references, bank account identifiers), transaction history, deposit amounts and withdrawal records. Full financial account numbers are not stored by zk567 — payment processing is handled by our regulated payment service providers.
• Technical Data: IP address, browser type and version, device type, operating system, time zone settings, session duration, pages visited and clickstream data collected automatically when you use the zk567 platform.
• Gaming Data: Betting history, game participation records, bonus usage, wagering patterns and responsible gaming tool usage.
• Communication Data: Records of correspondence with zk567 customer support, including live chat transcripts and email exchanges.
• Verification Documents: Copies of identity documents submitted during KYC verification (CNIC, passport or equivalent), retained only for the period required by applicable compliance obligations.

03 How We Use Your Data

zk567 processes your personal data for the following purposes:

• To create and administer your zk567 account, including verifying your identity and age.
• To process deposits, withdrawals and wager transactions on the platform in PKR.
• To provide and improve the zk567 betting and casino service, including personalising your experience.
• To communicate with you regarding your account, including security alerts, transaction confirmations and support responses.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To enforce our Terms & Conditions and Responsible Gaming Policy, including identifying problematic gaming behaviour and applying self-exclusion or limit settings.
• To detect, investigate and prevent fraud, cheating, prohibited conduct and security incidents on the platform.
• To send you promotional communications and offers where you have opted in to receive such communications. You may opt out at any time.
• To conduct analytics on aggregate, anonymised usage data to improve the performance and design of the zk567 platform.

04 Legal Basis for Processing

zk567 processes your personal data on the following lawful grounds:

• Contractual Necessity: Processing necessary to provide the zk567 service you have contracted for, including account management, transaction processing and customer support.
• Legal Obligation: Processing required to comply with applicable AML regulations, KYC obligations and any lawful requests from competent authorities.
• Legitimate Interest: Processing for fraud detection, platform security, responsible gaming enforcement and service improvement, where these interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit opt-in consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.

05 Sharing Your Data

zk567 does not sell, rent or disclose your personal data to unaffiliated third parties for their own marketing purposes. We may share your data with the following categories of recipients only where necessary and subject to appropriate data protection safeguards:

• Payment Service Providers: To process PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and other approved channels.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify user identity and comply with legal obligations.
• Game Content Providers: Certified casino game studios providing slot, live dealer and other game content on the zk567 platform may receive session-level technical data necessary to deliver their services.
• IT and Infrastructure Providers: Cloud hosting, security and technical service providers operating the infrastructure that supports the zk567 platform.
• Legal and Regulatory Authorities: Competent governmental, regulatory or law enforcement authorities where disclosure is required by law or a binding legal order.

All third parties with whom zk567 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.

06 Payment Data

Financial transactions on zk567 are processed through regulated payment intermediaries. zk567 does not store full bank account numbers, complete JazzCash account credentials or full debit/credit card details on its own servers. Payment identifiers and transaction references retained by zk567 are held solely for the purposes of transaction reconciliation, dispute resolution and AML compliance. All payment data is transmitted using SSL encryption and handled in accordance with applicable financial data security standards.

07 Cookies & Tracking Technologies

zk567 uses cookies and similar technologies to operate the platform and improve user experience. The categories of cookies used are:

• Strictly Necessary Cookies: Required for core platform functionality including session management and secure login. These cannot be disabled.
• Performance Cookies: Collect anonymised data on how users interact with the zk567 platform to help us identify and fix technical issues and improve performance.
• Functional Cookies: Remember your preferences (such as language and display settings) to personalise your experience.
• Marketing Cookies: Used only where you have provided consent, to deliver relevant promotional content. You may withdraw consent at any time via your account settings or browser controls.

08 Data Security

zk567 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures for managing data security events. While zk567 takes all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your zk567 login credentials.

09 Data Retention

zk567 retains personal data for the minimum period necessary to fulfil the purposes described in this Policy. As a general guide:

• Account and transaction data is retained for the duration of your active account relationship with zk567, plus a period of up to 5 years following account closure, to meet AML and financial record-keeping obligations.
• KYC and identity verification documents are retained for the period required by applicable compliance obligations from the date of verification.
• Technical and log data is retained for a shorter period, typically 12 months, unless retained for a specific ongoing security or fraud investigation.
• Marketing consent records are retained for the duration of your consent plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

10 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by zk567:

• Right of Access: To request a copy of the personal data zk567 holds about you.
• Right of Rectification: To request correction of inaccurate or incomplete personal data.
• Right of Erasure: To request deletion of your personal data, subject to legal retention obligations that may require us to retain certain records.
• Right to Restrict Processing: To request that we limit the way we use your data in certain circumstances.
• Right to Data Portability: To receive a copy of certain data in a structured, machine-readable format.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: To withdraw consent for any processing based on consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact zk567 support. We will respond within a reasonable timeframe and in accordance with applicable requirements.

11 Children's Privacy

The zk567 platform is strictly available to adults aged 18 years and above. zk567 does not knowingly collect personal data from persons under the age of 18. If we become aware that a user under the age of 18 has provided personal data or created an account on the platform, we will immediately suspend that account, forfeit any associated balance and delete the relevant personal data. If you believe that a minor has registered on zk567, please contact our support team immediately.

12 International Data Transfers

The zk567 platform may involve the transfer of personal data to, or processing of personal data in, jurisdictions outside of Pakistan, including for the purpose of hosting infrastructure, payment processing or game content delivery. Where personal data is transferred internationally, zk567 ensures that appropriate safeguards are in place, including contractual protections requiring recipient parties to maintain standards of data protection consistent with this Policy.

13 Changes to This Policy

zk567 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will endeavour to notify registered users via email or an on-platform notification prior to the changes taking effect. The most current version of this Policy is always published at zk567.org/privacy-policy. Continued use of the zk567 platform following publication of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way zk567 handles your personal data, please contact our support team. English-language support is available 24 hours a day, 7 days a week via the live chat function on the platform. Our support email address is listed in the footer of every page at zk567.org. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them as promptly as reasonably possible. For questions about your rights or a data subject request, please clearly identify the nature of your request in your communication so that we can route it to the appropriate team.